Information you provide
When you request an estimate or service, Air 1 Heating & Cooling collects the information you enter so we can respond. Our website form asks for your name, phone number, service address, city, postal code, service needed and urgency. You can also provide an email address, preferred appointment date or time, and a message. An inquiry through a Google Ads lead form may include your name, email address, phone number and city.
Please include only information relevant to your HVAC request. Do not send payment-card details or other sensitive information in the message field.
How your request is used
Your contact and service details help us answer questions, discuss an estimate, confirm service availability and arrange a service appointment. The website form asks you to agree that Air 1 may contact you about that request by phone, text or email. That agreement relates to your service inquiry.
If you prefer not to use the online form, you can call 289-228-9129 or email us.
Website and lead-service providers
Website requests are saved in the website's hosting database and sent to our business email using Resend. Our hosting and email providers process the information needed to store and deliver the request. Google Ads lead forms are processed by Google and may be routed to our lead-management service, Privyr, for follow-up.
These services have their own privacy policies and may process information outside Canada. You can read the policies for Cloudflare hosting, Resend, Google and Privyr.
Website chat and text conversations
When website chat is available, the AI assistant can answer basic service questions and the Air 1 team can take over. Chat messages are saved in our hosting database and visitor messages are forwarded to the owner by text. An AI service processes the conversation to generate answers, and Twilio processes messages needed to deliver text alerts and replies. Avoid including sensitive information in your chat.
A secure browser cookie reconnects you to your own conversation for up to seven days. Air 1 may keep chat records to respond to your enquiry; contact us with questions about retention or deletion. You can choose “Continue by text” and send the displayed connection message from your own phone to receive replies there. Entering a phone number in the chat alone does not enable automated text follow-up. Reply STOP to stop those texts; message and data rates may apply.
Cookies and advertising measurement
This website uses the Meta Pixel to record page views and a Lead event after a service request is successfully submitted. Meta may use cookies and browser or device information for measurement and advertising, as described in Meta's Privacy Policy. The Lead event added by this website does not include the contents of your service-request form.
You can manage or block cookies in your browser and review your advertising preferences with Meta or Google. Blocking advertising tools does not prevent you from calling Air 1 or submitting a service request, although it can affect advertising measurement.
Your information and choices
Contact Air 1 if you want to ask what information we hold about your request, correct it, ask about its retention or deletion, withdraw permission for further contact, or raise a privacy concern. Some records may need to be retained for service or legal purposes. Withdrawing permission may affect our ability to arrange or complete the service you requested.
To protect your information, we may need to confirm your identity before responding to an access or correction request. For information about privacy rights in Canada, visit the Office of the Privacy Commissioner of Canada.
Contact Air 1 about privacy
Address privacy questions or requests to the owner of Air 1 Heating & Cooling. Include “Privacy request” in your email subject.
Air1heatingniagara@gmail.com
289-228-9129
312 Merritt St, St. Catharines, ON L2T 1K2Updates to this policy will be posted on this page with a revised date.
